Effect of complaint management on loyalty versus probability of ending relationship
Publication date:
2009
Editorial:
Routledge Taylor & Francis Group
Publisher version:
Citación:
En: Advances in Tourism Destination Marketing: Managing Networks, p. 244-254 (2009); doi:10.4324/9780203874127
Descripción física:
p. 244-254
ISBN:
0203874129; 9780203874127
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