Effect of complaint management on loyalty versus probability of ending relationship

dc.contributor.author	Suárez Álvarez, Leticia
dc.contributor.author	Díaz Martín, Ana María
dc.contributor.author	Vázquez Casielles, Rodolfo
dc.date.accessioned	2016-03-14T16:52:45Z
dc.date.available	2016-03-14T16:52:45Z
dc.date.issued	2009
dc.identifier.citation	En: Advances in Tourism Destination Marketing: Managing Networks, p. 244-254 (2009); doi:10.4324/9780203874127
dc.identifier.isbn	0203874129
dc.identifier.isbn	9780203874127
dc.identifier.uri	http://www.scopus.com/inward/record.url?eid=2-s2.0-84917038842&partnerID=40&md5=56123f67fcc70a0595916785326cae1c
dc.identifier.uri	http://hdl.handle.net/10651/35704
dc.format.extent	p. 244-254
dc.language.iso	eng
dc.publisher	Routledge Taylor & Francis Group
dc.relation.ispartof	Advances in Tourism Destination Marketing: Managing Networks
dc.rights	© Routledge Taylor & Francis Group
dc.source	Scopus
dc.title	Effect of complaint management on loyalty versus probability of ending relationship
dc.type	book part	spa
dc.identifier.doi	10.4324/9780203874127
dc.relation.publisherversion	http://dx.doi.org/10.4324/9780203874127

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