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Effect of complaint management on loyalty versus probability of ending relationship

Author:
Suárez Álvarez, LeticiaUniovi authority; Díaz Martín, Ana MaríaUniovi authority; Vázquez Casielles, RodolfoUniovi authority
Publication date:
2009
Editorial:

Routledge Taylor & Francis Group

Publisher version:
http://dx.doi.org/10.4324/9780203874127
Citación:
En: Advances in Tourism Destination Marketing: Managing Networks, p. 244-254 (2009); doi:10.4324/9780203874127
Descripción física:
p. 244-254
URI:
http://www.scopus.com/inward/record.url?eid=2-s2.0-84917038842&partnerID=40&md5=56123f67fcc70a0595916785326cae1c
http://hdl.handle.net/10651/35704
ISBN:
0203874129; 9780203874127
DOI:
10.4324/9780203874127
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