Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship
Publication date:
2010
Publisher version:
Citación:
Psychology & Marketing, 27(5), p. 487-509 (2010); doi:10.1002/mar.20340
Descripción física:
p. 487-509
ISSN:
Identificador local:
20100311
DOI:
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