Repositorio Institucional de la Universidad de Oviedo

Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship

Author:

Vázquez Casielles, Rodolfo; Suárez Álvarez, Leticia; Díaz Martín, Ana María

Publication date:

2010

Publisher version:

http://dx.doi.org/10.1002/mar.20340

Citación:

Psychology & Marketing, 27(5), p. 487-509 (2010); doi:10.1002/mar.20340

Descripción física:

p. 487-509

URI:

http://hdl.handle.net/10651/9289

ISSN:

0742-6046

Identificador local:

20100311

DOI:

10.1002/mar.20340