Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship

dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Suárez Álvarez, Leticia
dc.contributor.author	Díaz Martín, Ana María
dc.date.accessioned	2013-01-30T10:12:39Z
dc.date.available	2013-01-30T10:12:39Z
dc.date.issued	2010
dc.identifier.citation	Psychology & Marketing, 27(5), p. 487-509 (2010); doi:10.1002/mar.20340	spa
dc.identifier.issn	0742-6046
dc.identifier.uri	http://hdl.handle.net/10651/9289
dc.format.extent	p. 487-509	spa
dc.language.iso	eng
dc.relation.ispartof	Psychology & Marketing	spa
dc.rights	(c) Psychology & Marketing
dc.source	WOK	spa
dc.title	Perceived Justice of Service Recovery Strategies: Impact on Customer Satisfaction and Quality Relationship	spa
dc.type	journal article
dc.identifier.local	20100311	spa
dc.identifier.doi	10.1002/mar.20340
dc.relation.publisherversion	http://dx.doi.org/10.1002/mar.20340	spa

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