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Lack of preferential treatment: effects on dissatisfaction after a service failure

Author:
Varela Neira, María ConcepciónUniovi authority; Vázquez Casielles, RodolfoUniovi authority; Iglesias Argüelles, VíctorUniovi authority
Publication date:
2010
Publisher version:
http://dx.doi.org/10.1108/09564231011025119
Citación:
Journal of Service Management, 21(1), p. 45-68 (2010); doi:10.1108/09564231011025119
Descripción física:
p. 45-68
URI:
http://hdl.handle.net/10651/8648
ISSN:
1757-5818
Identificador local:

20100274

DOI:
10.1108/09564231011025119
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