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Lack of preferential treatment: effects on dissatisfaction after a service failure
dc.contributor.author | Varela Neira, María Concepción | |
dc.contributor.author | Vázquez Casielles, Rodolfo | |
dc.contributor.author | Iglesias Argüelles, Víctor | |
dc.date.accessioned | 2013-01-30T10:09:08Z | |
dc.date.available | 2013-01-30T10:09:08Z | |
dc.date.issued | 2010 | |
dc.identifier.citation | Journal of Service Management, 21(1), p. 45-68 (2010); doi:10.1108/09564231011025119 | spa |
dc.identifier.issn | 1757-5818 | |
dc.identifier.uri | http://hdl.handle.net/10651/8648 | |
dc.format.extent | p. 45-68 | spa |
dc.language.iso | eng | |
dc.relation.ispartof | Journal of Service Management | spa |
dc.rights | (c) Journal of Service Management | |
dc.source | WOK | spa |
dc.title | Lack of preferential treatment: effects on dissatisfaction after a service failure | spa |
dc.type | journal article | |
dc.identifier.local | 20100274 | spa |
dc.identifier.doi | 10.1108/09564231011025119 | |
dc.relation.publisherversion | http://dx.doi.org/10.1108/09564231011025119 | spa |
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