Satisfaction with service recovery: Perceived justice and emotional responses
Publication date:
2009
Publisher version:
Citación:
Journal of Business Research, 62(8), p. 775-781 (2009); doi:10.1016/j.jbusres.2008.09.015
Descripción física:
p. 775-781
ISSN:
Identificador local:
20090418
Collections
- Artículos [35478]