Satisfaction with service recovery: Perceived justice and emotional responses

dc.contributor.author	Río Lanza, Ana Belén del
dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Díaz Martín, Ana María
dc.date.accessioned	2013-01-30T10:04:34Z
dc.date.available	2013-01-30T10:04:34Z
dc.date.issued	2009
dc.identifier.citation	Journal of Business Research, 62(8), p. 775-781 (2009); doi:10.1016/j.jbusres.2008.09.015	spa
dc.identifier.issn	0148-2963
dc.identifier.uri	http://hdl.handle.net/10651/7755
dc.format.extent	p. 775-781	spa
dc.language.iso	eng
dc.relation.ispartof	Journal of Business Research	spa
dc.rights	(c) Journal of Business Research
dc.source	SCOPUS	spa
dc.source.uri	http://www.scopus.com/inward/record.url?eid=2-s2.0-67349093996&partnerID=40
dc.title	Satisfaction with service recovery: Perceived justice and emotional responses	spa
dc.type	journal article
dc.identifier.local	20090418	spa
dc.identifier.doi	10.1016/j.jbusres.2008.09.015
dc.relation.publisherversion	http://dx.doi.org/10.1016/j.jbusres.2008.09.015	spa

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