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The effects of customer age and recovery strategies in a service failure setting

Author:
Varela Neira, María ConcepciónUniovi authority; Vázquez Casielles, RodolfoUniovi authority; Iglesias Argüelles, VíctorUniovi authority
Publication date:
2010
Publisher version:
http://dx.doi.org/10.1057/fsm.2010.2
Citación:
Journal of Financial Services Marketing, 15(1), p. 32-48 (2010); doi:10.1057/fsm.2010.2
Descripción física:
p. 32-48
URI:
http://hdl.handle.net/10651/9001
ISSN:
1363-0539
Identificador local:

20101083

DOI:
10.1057/fsm.2010.2
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