| dc.contributor.author | Varela Neira, María Concepción | |
| dc.contributor.author | Vázquez Casielles, Rodolfo | |
| dc.contributor.author | Iglesias Argüelles, Víctor | |
| dc.date.accessioned | 2013-01-30T10:11:01Z | |
| dc.date.available | 2013-01-30T10:11:01Z | |
| dc.date.issued | 2010 | |
| dc.identifier.citation | Journal of Financial Services Marketing, 15(1), p. 32-48 (2010); doi:10.1057/fsm.2010.2 | spa |
| dc.identifier.issn | 1363-0539 | |
| dc.identifier.uri | http://hdl.handle.net/10651/9001 | |
| dc.format.extent | p. 32-48 | spa |
| dc.language.iso | eng | |
| dc.relation.ispartof | Journal of Financial Services Marketing | spa |
| dc.rights | (c) Journal of Financial Services Marketing | |
| dc.source | Scopus | spa |
| dc.source.uri | http://www.scopus.com/inward/record.url?eid=2-s2.0-77952919835&partnerID=40&md5=be3778674398855d0de3dd490d5bbed6 | |
| dc.title | The effects of customer age and recovery strategies in a service failure setting | eng |
| dc.type | journal article | |
| dc.identifier.local | 20101083 | spa |
| dc.identifier.doi | 10.1057/fsm.2010.2 | |
| dc.relation.publisherversion | http://dx.doi.org/10.1057/fsm.2010.2 | spa |
