Repositorio Institucional de la Universidad de Oviedo

Customer satisfaction and switching barriers: Effects on repurchase intentions, positive recommendations, and price tolerance

Author:

Vázquez Casielles, Rodolfo; Suárez Álvarez, Leticia; Río Lanza, Ana Belén del

Publication date:

2009

Publisher version:

http://dx.doi.org/10.1111/j.1559-1816.2009.00526.x

Citación:

Journal of Applied Social Psychology, 39(10), p. 2275-2302 (2009); doi:10.1111/j.1559-1816.2009.00526.x

Descripción física:

p. 2275-2302

URI:

http://hdl.handle.net/10651/8133

ISSN:

0021-9029

Identificador local:

20090264

DOI:

10.1111/j.1559-1816.2009.00526.x