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Explaining customer satisfaction with complaint handling

Author:
Varela Neira, María ConcepciónUniovi authority; Vázquez Casielles, RodolfoUniovi authority; Iglesias Argüelles, VíctorUniovi authority
Publication date:
2010
Publisher version:
http://dx.doi.org/10.1108/02652321011018305
Citación:
International Journal of Bank Marketing, 28(2), p. 88-112 (2010); doi:10.1108/02652321011018305
Descripción física:
p. 88-112
URI:
http://hdl.handle.net/10651/6503
ISSN:
0265-2323
Identificador local:

20101084

DOI:
10.1108/02652321011018305
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