Explaining customer satisfaction with complaint handling

dc.contributor.author	Varela Neira, María Concepción
dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Iglesias Argüelles, Víctor
dc.date.accessioned	2013-01-30T09:58:40Z
dc.date.available	2013-01-30T09:58:40Z
dc.date.issued	2010
dc.identifier.citation	International Journal of Bank Marketing, 28(2), p. 88-112 (2010); doi:10.1108/02652321011018305	spa
dc.identifier.issn	0265-2323
dc.identifier.uri	http://hdl.handle.net/10651/6503
dc.format.extent	p. 88-112	spa
dc.language.iso	eng
dc.relation.ispartof	International Journal of Bank Marketing	spa
dc.rights	(c) International Journal of Bank Marketing
dc.source	Scopus	spa
dc.source.uri	http://www.scopus.com/inward/record.url?eid=2-s2.0-77049111552&partnerID=40&md5=d768989e453e95e69d99bfede5ced7f7
dc.title	Explaining customer satisfaction with complaint handling	spa
dc.type	journal article
dc.identifier.local	20101084	spa
dc.identifier.doi	10.1108/02652321011018305
dc.relation.publisherversion	http://dx.doi.org/10.1108/02652321011018305	spa

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