Repositorio Institucional de la Universidad de Oviedo

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

Author:

Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción

Publication date:

2016

Publisher version:

http://dx.doi.org/10.1007/s11628-016-0311-8

Citación:

Service Business, p. 1-23 (2016); doi:10.1007/s11628-016-0311-8

Descripción física:

p. 1-23

URI:

http://hdl.handle.net/10651/37872

ISSN:

1862-8516

DOI:

10.1007/s11628-016-0311-8