Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Iglesias Argüelles, Víctor
dc.contributor.author	Varela Neira, María Concepción
dc.date.accessioned	2016-06-21T11:37:16Z
dc.date.available	2016-06-21T11:37:16Z
dc.date.issued	2016
dc.identifier.citation	Service Business, p. 1-23 (2016); doi:10.1007/s11628-016-0311-8
dc.identifier.issn	1862-8516
dc.identifier.uri	http://hdl.handle.net/10651/37872
dc.format.extent	p. 1-23
dc.language.iso	eng
dc.relation.ispartof	Service Business
dc.rights	© Springer-Verlag Berlin Heidelberg 2016
dc.source	Scopus
dc.source.uri	https://www.scopus.com/inward/record.uri?eid=2-s2.0-84963715589&partnerID=40&md5=b569d5082f4a19f09e269b4896518f34
dc.title	Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
dc.type	journal article
dc.identifier.doi	10.1007/s11628-016-0311-8
dc.relation.publisherversion	http://dx.doi.org/10.1007/s11628-016-0311-8

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