Repositorio Institucional de la Universidad de Oviedo

An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance

Author:

Santos Vijande, María Leticia; Díaz Martín, Ana María; Suárez Álvarez, Leticia; Río Lanza, Ana Belén del

Publication date:

2013

Publisher version:

http://dx.doi.org/10.1108/03090561311306994

Citación:

European Journal of Marketing, 47(5), p. 934-963 (2013); doi:10.1108/03090561311306994

Descripción física:

p. 934-963

URI:

http://hdl.handle.net/10651/18832

ISSN:

0309-0566

Identificador local:

20130552

DOI:

10.1108/03090561311306994