An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance

dc.contributor.author	Santos Vijande, María Leticia
dc.contributor.author	Díaz Martín, Ana María
dc.contributor.author	Suárez Álvarez, Leticia
dc.contributor.author	Río Lanza, Ana Belén del
dc.date.accessioned	2013-08-27T09:58:35Z
dc.date.available	2013-08-27T09:58:35Z
dc.date.issued	2013
dc.identifier.citation	European Journal of Marketing, 47(5), p. 934-963 (2013); doi:10.1108/03090561311306994
dc.identifier.issn	0309-0566
dc.identifier.uri	http://hdl.handle.net/10651/18832
dc.format.extent	p. 934-963
dc.language.iso	eng
dc.relation.ispartof	European Journal of Marketing
dc.source	SCOPUS
dc.title	An integrated service recovery system (ISRS): Influence on knowledge-intensive business services performance	eng
dc.type	journal article
dc.identifier.local	20130552
dc.identifier.doi	10.1108/03090561311306994
dc.relation.publisherversion	http://dx.doi.org/10.1108/03090561311306994

Ficheros en el ítem

Ficheros	Tamaño	Formato	Ver
No hay ficheros asociados a este ítem.