Repositorio Institucional de la Universidad de Oviedo

Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

Author:

Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción

Publication date:

2012

Publisher version:

http://dx.doi.org/10.1080/02642069.2010.511187

Citación:

Service Industries Journal, 32(1), p. 83-103 (2012); doi:10.1080/02642069.2010.511187

Descripción física:

p. 83-103

URI:

http://hdl.handle.net/10651/7857

ISSN:

0264-2069

Identificador local:

20120095

DOI:

10.1080/02642069.2010.511187