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Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

dc.contributor.authorVázquez Casielles, Rodolfo 
dc.contributor.authorIglesias Argüelles, Víctor 
dc.contributor.authorVarela Neira, María Concepción 
dc.date.accessioned2013-01-30T10:05:03Z
dc.date.available2013-01-30T10:05:03Z
dc.date.issued2012
dc.identifier.citationService Industries Journal, 32(1), p. 83-103 (2012); doi:10.1080/02642069.2010.511187spa
dc.identifier.issn0264-2069
dc.identifier.urihttp://hdl.handle.net/10651/7857
dc.format.extentp. 83-103spa
dc.language.isoeng
dc.relation.ispartofService Industries Journalspa
dc.rights(c) Service Industries Journal
dc.sourceWOKspa
dc.titleService recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategiesspa
dc.typejournal article
dc.identifier.local20120095spa
dc.identifier.doi10.1080/02642069.2010.511187
dc.relation.publisherversionhttp://dx.doi.org/10.1080/02642069.2010.511187spa


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