Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies

dc.contributor.author	Vázquez Casielles, Rodolfo
dc.contributor.author	Iglesias Argüelles, Víctor
dc.contributor.author	Varela Neira, María Concepción
dc.date.accessioned	2013-01-30T10:05:03Z
dc.date.available	2013-01-30T10:05:03Z
dc.date.issued	2012
dc.identifier.citation	Service Industries Journal, 32(1), p. 83-103 (2012); doi:10.1080/02642069.2010.511187	spa
dc.identifier.issn	0264-2069
dc.identifier.uri	http://hdl.handle.net/10651/7857
dc.format.extent	p. 83-103	spa
dc.language.iso	eng
dc.relation.ispartof	Service Industries Journal	spa
dc.rights	(c) Service Industries Journal
dc.source	WOK	spa
dc.title	Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies	spa
dc.type	journal article
dc.identifier.local	20120095	spa
dc.identifier.doi	10.1080/02642069.2010.511187
dc.relation.publisherversion	http://dx.doi.org/10.1080/02642069.2010.511187	spa

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