Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
Publication date:
2015
Publisher version:
Citación:
Journal of Service Theory and Practice, 25(6), p. 700-724 (2015); doi:10.1108/JSTP-04-2014-0073
Descripción física:
p. 700-724
ISSN:
Patrocinado por:
This research has received funding from the Spanish Government within the National Plan for Scientific Research, Development and Technological Innovation (project ECO2012-31300)
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