The attribution of service failures: Effects on consumer satisfaction

dc.contributor.author	Iglesias Argüelles, Víctor
dc.date.accessioned	2013-01-30T10:20:17Z
dc.date.available	2013-01-30T10:20:17Z
dc.date.issued	2009
dc.identifier.citation	Service Industries Journal, 29(2), p. 127-141 (2009); doi:10.1080/02642060802293088	spa
dc.identifier.issn	0264-2069
dc.identifier.uri	http://hdl.handle.net/10651/10689
dc.format.extent	p. 127-141	spa
dc.language.iso	eng
dc.relation.ispartof	Service Industries Journal	spa
dc.rights	(c) Service Industries Journal
dc.source	SCOPUS	spa
dc.source.uri	http://www.scopus.com/inward/record.url?eid=2-s2.0-59849104316&partnerID=40
dc.title	The attribution of service failures: Effects on consumer satisfaction	eng
dc.type	journal article
dc.identifier.local	20090791	spa
dc.identifier.doi	10.1080/02642060802293088
dc.relation.publisherversion	http://dx.doi.org/10.1080/02642060802293088	spa

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