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Measurement of clients' satisfaction on appointment assignment

dc.contributor.authorJavel, Yvel
dc.contributor.authorRiopel, Diane
dc.contributor.authorPérez Gladish, Blanca María 
dc.date.accessioned2013-01-30T09:56:46Z
dc.date.available2013-01-30T09:56:46Z
dc.date.issued2010
dc.identifier.citationInternational Journal of Mathematics in Operational Research, 2(5), P.634-655 (2010); doi:10.1504/IJMOR.2010.034344spa
dc.identifier.issn1757-5850
dc.identifier.urihttp://hdl.handle.net/10651/6066
dc.description.abstractThis article proposes an evaluation method of the satisfaction when patients get an appointment. The case of a dental clinic is analysed. The article contribution consists of the giving of some rules to be followed by the receptionist. These rules have to permit maximisation of the patient wishes and to maximise the utilisation of resources taking into account the dynamic assignment of the dentist and the hygienists to the different activities. The developed simulation model evaluates different scenarios based on two criteria: satisfaction level of the patient and the utilisation ratio of the dental clinic staff.spa
dc.format.extentp. 634-655spa
dc.language.isoeng
dc.relation.ispartofInternational Journal of Mathematics in Operational Researchspa
dc.subjectClient Satisfaction, Customer Satisfaction, Assignment, Simulation, Patient Appointments, Dental Service, Scheduling, Dental Clinics, Dental Receptionists, Resource Utilisation, Dentists, Dental Hygienists, Simulation, Modellingspa
dc.titleMeasurement of clients' satisfaction on appointment assignmentspa
dc.typejournal article
dc.identifier.doi10.1504/IJMOR.2010.034344
dc.relation.publisherversionhttp://dx.doi.org/10.1504/IJMOR.2010.034344spa


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