Closing gap between new development and voice of customer

dc.contributor.author	Grijalvo, Mercedes
dc.contributor.author	Eliopoulos, María Fernanda
dc.contributor.author	Morales-Alonso, Gustavo
dc.date.accessioned	2019-07-10T17:20:20Z
dc.date.available	2019-07-10T17:20:20Z
dc.date.issued	2019
dc.identifier.isbn	978-84-17445-38-6
dc.identifier.uri	http://hdl.handle.net/10651/51600
dc.description	International Conference on Industrial Engineering and Industrial Management (13th. 2019. Gijón)	eng
dc.format.extent	p. 151-152	spa
dc.language.iso	eng	eng
dc.publisher	Servicio de Publicaciones de la Universidad de Oviedo	spa
dc.relation.ispartof	13th International Conference on Industrial Engineering and Industrial Management	eng
dc.rights	© del capítulo, los autores 2019	spa
dc.rights	© de la edición, Universidad de Oviedo 2019	spa
dc.subject	New service development (NSD)	eng
dc.subject	DMAIC Six Sigma	eng
dc.subject	Critical to quality (CTQ)	eng
dc.subject	Voice of the customer (VOC)	eng
dc.subject	Customer satisfaction	eng
dc.title	Closing gap between new development and voice of customer	eng
dc.type	conference output	spa
dc.rights.accessRights	open access	eng