The Importance of Communication between Managers and Subordinates

Abstract

This thesis is an introduction to the importance of communication between managers and subordinates in office settings. The work follows three different methods to investigate the most crucial elements of the relationships between the mentioned parties, focusing on the communication and/or miscommunication, the problems and mistakes, and their possible solutions. The first method is a literature review that explains the importance and different methods of leadership, and sums up the most relevant literature about downward and upward communication techniques, mistakes and solutions. The second part is a qualitative analysis four interviews held with company leaders and managers, finding out the crucial aspects of today’s organizational cultures and their principles of communication. Finally, the third part is a quantitative survey where the reader can look into the thinking of the subordinates. Various tables and figures explain the tendencies concerning the subject. The thesis is closed by connecting all three analyzed parts.