Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies
Publication date:
2012
Publisher version:
Citación:
Service Industries Journal, 32(1), p. 83-103 (2012); doi:10.1080/02642069.2010.511187
Descripción física:
p. 83-103
ISSN:
Identificador local:
20120095
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