| dc.contributor.author | Varela Neira, María Concepción | |
| dc.contributor.author | Vázquez Casielles, Rodolfo | |
| dc.contributor.author | Iglesias Argüelles, Víctor | |
| dc.date.accessioned | 2013-01-30T09:56:40Z | |
| dc.date.available | 2013-01-30T09:56:40Z | |
| dc.date.issued | 2008 | |
| dc.identifier.citation | Service Industries Journal, 28(4), p. 497-512 (2008); doi:10.1080/02642060801917612 | spa |
| dc.identifier.issn | 0264-2069 | |
| dc.identifier.uri | http://hdl.handle.net/10651/6039 | |
| dc.format.extent | p. 497-512 | spa |
| dc.language.iso | eng | |
| dc.relation.ispartof | Service Industries Journal | spa |
| dc.rights | (c) Service Industries Journal | |
| dc.source | WOK | spa |
| dc.title | The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context | eng |
| dc.type | journal article | |
| dc.identifier.local | 944 | spa |
| dc.identifier.doi | 10.1080/02642060801917612 | |
| dc.relation.publisherversion | http://dx.doi.org/10.1080/02642060801917612 | spa |
