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Please use this identifier to cite or link to this item: http://hdl.handle.net/10651/37872

Title: Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
Author(s): Vázquez Casielles, Rodolfo
Iglesias Argüelles, Víctor
Varela Neira, María Concepción
Issue date: 2016
Publisher version: http://dx.doi.org/10.1007/s11628-016-0311-8
Citation: Service Business, p. 1-23 (2016); doi:10.1007/s11628-016-0311-8
Format extent: p. 1-23
URI: http://hdl.handle.net/10651/37872
ISSN: 1862-8516
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