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Please use this identifier to cite or link to this item: http://hdl.handle.net/10651/12700

Title: Satisfaction de la clientèle d'une entreprise de services lors des prises de rendez-vous
Author(s): Javel, Yvel
Advisor: Riopel, Diane
Pérez Gladish, Blanca María
Other authors: Mathematics and Industrial Engineering. École Polytechnique Montreal
Keywords: Simulation
Issue date: 2008
Description: Tesis máster
URI: http://hdl.handle.net/10651/12700
Appears in Collections:Tesis

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