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Browsing by Author Varela Neira, María Concepción

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Showing results 1 to 14 of 14
Issue DateTitleAuthor(s)
2009Cambio de proveedor tras un fallo en el servicioVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2016Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouthVázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción
2013Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativityVázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción
2009Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicioVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
27-Jun-2008Efectos de las valoraciones cognitivas y afectivas del cliente en un contexto de fallos y recuperaciones de servicioVarela Neira, María Concepción
2010The effects of customer age and recovery strategies in a service failure settingVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2010Explaining customer satisfaction with complaint handlingVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2010Hepatic hemangiomas ReplyVarela Neira, María Concepción; Rodríguez Peláez, María
2008The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery contextVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2014Intentionality attributions and humiliation The impact on customer behaviorVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2010Lack of preferential treatment: effects on dissatisfaction after a service failureVarela Neira, María Concepción; Vázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor
2017Manufacturer–distributor relationships: role of relationship-specific investment and dependence typesVázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción
2012Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategiesVázquez Casielles, Rodolfo; Iglesias Argüelles, Víctor; Varela Neira, María Concepción
2015Why didn’t it work out? The effects of attributions on the efficacy of recovery strategiesIglesias Argüelles, Víctor; Varela Neira, María Concepción; Vázquez Casielles, Rodolfo
Showing results 1 to 14 of 14

 

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